User Engagement Research

Understanding, predicting and enhancing user engagement with entertainment content, using data generated by entertainment ecosystems and state-of-the-art AI technologies, thus helping creators understand their customers better and enabling organizations to become data-driven companies.

Our Approach

Our research is focused on creating AI technologies to capture the complexities of how users engage with entertainment content. Motivated by the insight that user engagement is a fundamental concept that transcends content type, culture, user interface, and use case, we aim to transform the entertainment business by creating a User Engagement Foundation Model using engagement data from different entertainment platforms, and reducing the effort required for multiple downstream tasks such as real-time recommendation, customer segmentation, hyper-personalization, and churn prevention. We aim to use the foundation model along with LLMs and flexible natural language interfaces to effortlessly provide insights to business users as well as content creators about their customers and content.

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